FINRA Rule 4513
The records must be kept in a separate file or a separate record with a clear reference to the files containing the correspondence connected with such complaints.
It is acceptable to make the records promptly available at the office rather than store them there.
The records must be preserved for a period of at least four (4) years.
For the purposes of this rule a customer complaint is defined as any grievance by a customer involving the activities of the member firm or a person associated with it and connected to:
- the solicitation or execution of any transaction
- the disposition of securities or funds
of that customer.
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FINRA’s future: reform, absorption, or something in between
As FINRA modernizes into a data-driven, system-embedded overseer, the real question is no longer whether it will survive, but whether it is quietly becoming indistinguishable from the SEC.
Vlada Gurvich2 min read
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GRIP Extra: CFTC sues states over prediction markets, OCC rescinds big bank recovery planning guidelines
Our in-brief roundup of notable stories from the last week.
GRIP2 min read
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FINRA launches Financial Intelligence Fusion Center
Member firms can submit any threat intelligence they have via the FIFC portal and get targeted notifications.
Julie DiMauro1 min read
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GRIP Extra: CFTC launches Innovation Task Force, digital Euro progress advances
Our in-brief roundup of notable stories from the last week.
GRIP3 min read
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GRIP Extra: AMLA begins groundwork for direct supervision, White House unveils federal AI framework
Our in-brief roundup of notable stories from the last week.
GRIP3 min read
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FINRA opens broad review of arbitration process
The move signals an impending reboot of an often-criticized system.
Alexander Barzacanos3 min read
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The GRIP Files: Alexander Cohen
Alex tells us about representing clients before the SEC, FINRA, and state securities regulators and shares his experiences dealing and working with senior regulatory figures.
Jean Hurley5 min read
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Apex and SEC battle over firm's off-channel comms settlement
Apex argues that by applying substantially less burdensome undertakings on other similarly charged firms the SEC has breached administrative law.
Julie DiMauro4 min read
Further Reading
